QUALITY POLICY

TRAVEL CLUB - Is a leading travel agency, which provides airplane tickets for worldwide destinations, rent-a-car, organises tourist trips in Macedonia.

Quality
We believe that our customers define quality. The direct measure of how well we are delivering on our quality commitment is the degree to which we meet our customers' requirements and exceed their expectations. Our customers' success is the most important factor in our long-term success.

Customer Satisfaction Measurements
It is our belief that to truly understand what our customers need from our agency, we must ask, listen and take action. To support this belief, we have engaged

AMADEUS SYSTEM to provide timely, consistent customer survey results on a worldwide basis.

Accountability
All employees are responsible for carrying out the Quality Policy using the philosophy of our guiding principles
.
Guiding Principles
· Giving three or more options for travelling.
· Updating customers for their travel.
· Customer Intimacy
Our philosophy creates a culture where we give the customer a choice of several options; we are with the passenger 24/7 during his travel; and delight the customer by creating value (Customer Intimacy).

Agency Standards
We are utilizing Amadeus and Galileo Systems (booking systems) as an agency standard to enhance our ability to deliver prompt and effective technical support to our customers. In addition, our corporate infrastructure benefits from regular internal process audits, which are based on ISO standards.